iFinance Canada Inc.
iFinance Canada Inc. and its subsidiaries and affiliates ("iFinance Canada") is committed to protecting the personal information (“Personal Information”) you provide including how we use it, and when we share it with third parties. iFinance Canada Inc. recognizes and respects the importance of protecting the security and confidentiality of the personal information we collect and maintain about our customers.
iFinance Canada Inc. will identify the purposes for which personal information is collected at or before the time the information is collected. This information may be communicated orally, electronically or in writing.
iFinance Canada Inc. collects, uses and discloses personal information for the following purposes:
- To provide financial services to customers;
- To improve our financing products and services;
- To obtain credit information and credit reports from credit reporting agencies to assess credit history and credit worthiness and to confirm accuracy of information provided by individuals;
- To confirm details of customer employment;
- To process payments;
- To meet legal and regulatory requirements;
- To extract certain information for the purpose of generating statistics for our internal purposes;
- To confirm the identity of a customer;
- To collect debt that may become owed to iFinance Canada Inc. by a customer;
- To periodically send promotional emails about our products, special offers or other information which may interest the customer.
TYPES OF INFORMATION
iFinance Canada Inc. collects non-public Personal Information which can include: name, address, telephone number, e-mail address, credit card information, postal code, town or city, gender, job title, monthly income, birth date, SIN number, purchase history, click through activity, product or service preferences or instructions, other applicable information for personal identity verification and all other information you may provide in our website, by telephone, mail or e-mail or through the “Apply online” feature of our website.
Information from documents and statements are collected for the following purposes:
- Contact information including a copy of driver’s license, utility bill or any other applicable document for identification and to verify signature;
- Demographic information such as location the customer resides in, including address, and postal code;
- Information received on a void cheque including, but not limited to: name, address, bank information and phone number;
- Banking information to take funds out at the time of repayment of loan in the form of PAD/PAP (Pre-Authorized Debit/Pre-Authorized Payment);
- Information about customer transactions and experiences with us and our affiliates such as customer account balance and payment history; and
- Information we receive from consumer credit reporting agencies or other outside sources, such as information regarding customer creditworthiness and credit history.
WHY PERSONAL INFORMATION IS COLLECTED
The collection of personal information is limited to that which is related to the identified purposes. Personal information will be collected by fair and lawful means. Most personal information will be collected directly from customers; iFinance Canada Inc. may collect personal information from sources such as credit bureaus, employers, personal references, or other third parties that represent they have the right to disclose such personal information.
We collect Personal Information in order to facilitate the services that are offered through the Site and by iFinance Canada Inc. generally, including information about the products or services, the methods of financing those products and services, and the individuals to whom we provide financing. We may also put Personal Information to other use, which may include communicating information and offers to customers; to better understand, analyze, and respond to our customers’ needs and preferences, and to subsequently develop, enhance, and/or provide products and services to meet those needs.
We also keep track of your product preferences and instructions and analyze that information. We may use Personal Information to contact you in order to conduct research about your opinion of current services or of potential new services that may be offered by iFinance Canada Inc., or to respond by e-mail to an inquiry that you posted online. Your Personal Information may also be used by us to contact you regarding other products or services which may be of interest to you. Your Personal Information may be combined with other Personal Information collected by us to provide aggregate statistical information about customers’ service usage preferences. We reserve the right to access and/or disclose Personal Information where required to comply with applicable laws or lawful government requests or, in our reasonable opinion.
iFinance Canada Inc. will make reasonable effort to ensure that all customers have an understanding of the purpose(s) for which personal information is collected, used or disclosed. iFinance Canada Inc. will obtain consent to use and disclose personal information at the time the personal information is collected. iFinance Canada Inc. may also obtain consent to use and disclose personal information after it has been collected, but prior to the personal information being used or disclosed for a new purpose.
Consent may be either expressed or implied. Expressed consent is given when we specifically ask you if it is acceptable to you that we gather certain information and you explicitly agree that it is. Implied consent occurs when you provide information that may be Personal Information without objection. As we obtain only the information necessary to assist you with the transaction you require. We operate under the understanding that you have agreed to provide us with this Personal Information voluntarily and with knowledge of this Policy whenever you do so. Consent shall not be obtained through deception.
Consent can be given orally, electronically or in writing. Use of products and services offered by iFinance Canada Inc. constitutes implied consent for the collection, use and disclosure of personal information for all identified purposes.
iFinance Canada Inc. may collect, use or disclose personal information without the individual’s knowledge and consent in certain circumstances. For example:
- When the collection, use, and disclosure is permitted or required by law;
- When the collection, use and disclosure is clearly in the interests of the individual and consent cannot be obtained in a timely manner;
- When seeking the consent of the individual may defeat the purpose of collecting the information;
- When needed to collect a debt, to comply with a subpoena, warrant or other court order, or as otherwise required or authorized by law; and
- When information is publicly available.
An individual may withdraw consent at any time subject to legal or contractual restrictions and reasonable notice. Refusal or withdrawal of consent by a customer may prevent iFinance Canada Inc. from providing a product or service to that customer. iFinance Canada Inc. will not unreasonably withhold products or services from a customer who refuses or withdraws consent. But if the personal information is required to offer the product or service, iFinance Canada Inc. may decline to deal with the customer who will not consent to the use of such personal information.
Reasonable efforts will be made to ensure that personal information is as accurate, complete and up-to-date as is necessary for the purposes for which it is used. Due to the nature of iFinance Canada Inc. business, personal information will be updated on an on-going basis as the customer utilizes iFinance Canada Inc. products and services.
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law.
As part of our commitment to our customers, we do not sell customer information to third parties (except as described below under sale of assets). We do not disclose any non-public personal information about our customer, or former customers, to non-affiliated third parties except as permitted by law or described below.
iFinance Canada Inc. shares and stores customer personal and transaction information with affiliated companies of iFinance Canada Inc. for the purposes listed in the identifying Purposes section above.
We may disclose all of the non-public personal information about the customer that we collect, as described above, to non-affiliated companies that perform services on our behalf, such as pre-authorized payment processing, contract administration and registration, insurance tracking, third party facilities that purchase loans in whole or in part (securitization) and credit reporting agencies. Before we disclose non-public personal information to a non-affiliated third party performing services on our behalf, we enter into a contractual agreement with the third party that prohibits the third party from disclosing or using the information other than to carry out the purposes for which we disclosed the information or as otherwise permitted by law.
STORAGE OF PERSONAL INFORMATION
We store the Personal Information you provide to us in our computer databases. We own, maintain and operate our computer servers containing our databases. We use firewalls and other security measures to protect our servers.
iFinance Canada Inc. is committed to ensure that the customer information is protected by reasonable security safeguards. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from our customers. Reasonable security measures are used to the disposal of personal information.
iFinance Canada Inc. follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee its absolute security. iFinance Canada Inc. will update and review the reasonableness of the security safeguards as needed on an ongoing basis.
SECURITY OF PERSONAL INFORMATION
We operate secure data networks protected by industry standard firewall and password protected systems, and maintain physical, electronic and procedural safeguards to protect the integrity and privacy of these servers and of your Personal Information. Although we can’t guarantee that there will never be a security problem, we and our agents that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our Site.
SALES OF ASSETS/LENDERS
This notice applies to non-public personal information we obtain and maintain about you in connection with any financial transaction you enter into with us for personal purposes. This notice does not apply to our business and commercial customers.
We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Links to other websites
Our Site includes links to other Web sites whose privacy practices may differ from those of iFinance Canada Inc.. When customers submit personal information to any of those sites, their information is governed by third party privacy statements. We encourage our customers to carefully read the privacy statement of any Web site they visit.
SITE USAGE INFORMATION
Like most web sites, these sites gather traffic patterns, site usage information and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site.
CUSTOMER ACCESS TO PERSONAL INFORMATION
We will advise you on request about what Personal Information that we have collected about you, as well as how it has or will be used. If you provide a written request for this information, we will provide it to you within a reasonable time following confirmation of your identity and may charge a reasonable cost (e.g. photocopying, mail charges) to the individual making the request. We will inform you whether or not we hold Personal Information about you and, when possible, the source of the Information, its use, and any parties to whom it may have been disclosed. You may be required to provide sufficient proof of your identity at this time to ensure the safety and security of the Personal Information we hold and that it is provided to individuals in accordance with this Policy. We reserve the right to decline to provide access to Personal Information where the information requested would disclose: Personal Information of another individual or of a deceased individual; is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information; does not exist, is not held, or cannot be found by us; could reasonably result in serious emotional harm to the individual or another individual, or serious bodily harm to another individual; or may harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions. We will not respond to repetitious or vexatious requests for access.
If you wish to make further enquiries, access the information that we have about you, or obtain further information about our privacy policies, or the privacy practices of iFinance Canada Inc. or its affiliates, please contact us by:
Sending an email to: firstname.lastname@example.org
Writing to us at:
Attn: Privacy Officer
iFinance Canada Inc.
55 Bloor Street West
P.O. Box 19645